Healthcare Operating System · India

Healthcare Operating System for India

Hayati AI Nexus combines AI reception, appointment management, queue workflows, doctor operations, GST billing, pharmacy inventory, TPA workflows, and patient retention automation on one offline-capable operational platform.

Hayati admin operational dashboard — real product interface with branch KPIs and TPA aging
Admin HQ dashboard
Hayati GST billing counter — multi-rate tax lines, batch/FEFO context, thermal and A4-ready invoice workflow
Smart Billing
Hayati pharmacy inventory — FEFO stock, expiry visibility, and barcode-ready product lines
Pharmacy ERP
Hayati Reports hub — GSTR, inventory, and operational report tiles from the live product
Reports & Analytics
Hayati TPA workstations — pre-auth, claims, and settlement aging on one operational spine
TPA Revenue OS
Hayati offline-first billing counter — local bill/print/stock with sync status when disconnected
Offline billing

Real Hayati ERP interface (staging demo data). Book a walkthrough for your branch layout.

Healthcare Operating System (HOS) Hayati AI Nexus is a Healthcare Operating System for Indian hospitals, clinics, and pharmacies.

What is a Healthcare Operating System and Why Indian Healthcare Needs One

Indian hospitals, clinics, and pharmacies still run on disconnected billing, appointment, pharmacy, and TPA tools. A Healthcare Operating System connects reception, queue, doctor workflow, Smart Billing, Pharmacy ERP, and TPA reconciliation on one operational spine—with offline-first counters and governed sync when connectivity returns.

AI Receptionist: Your 24/7 Front Desk That Speaks Local Languages

Our AI Receptionist answers hospital phone calls around the clock in Hindi, English, Telugu, Tamil, Marathi, Gujarati, and other regional tones. It books appointments, sends WhatsApp and SMS confirmations, shares location, answers FAQs, and writes every booking into the Physical Appointment Dashboard for your reception team.

Physical Appointment Dashboard: Smart Scheduling for Receptionists

The Physical Appointment Dashboard is the receptionist command center: AI bookings, walk-ins, and phone appointments in one color-coded view. Check-in, status updates (Waiting → In-Consultation → Completed), rescheduling, and reminders feed the Patient Queue Display so waiting areas stay calm.

Patient Queue Display: Zero-Confusion Waiting Room Management

The Patient Queue Display shows real-time names, token numbers, doctor names, and estimated wait times on waiting-room screens. Updates flow from the Physical Appointment Dashboard when reception marks a patient In-Consultation—reducing desk crowding and repeat questions.

Doctor Dashboard: Complete Patient History Before the Patient Enters

The Doctor Dashboard gives physicians today's queue, history, prescriptions, lab and radiology context, vitals trends, and allergy alerts on one screen. Digital prescriptions can flow to pharmacy and billing counters; the next patient aligns with the live queue display.

Smart Billing & GST Compliance: One-Click Hospital and Pharmacy Billing

Smart Billing covers OPD, IPD packages, pharmacy POS, and GST invoices with multi-rate medicine tax lines, HSN mapping, and audit-friendly history. Operators can work from GSTR-1, GSTR-2, and GSTR-3B report exports, run GSTR-2B reconciliation where entitled, and generate e-Invoice IRN with credentials—while CA filing ownership stays with your advisor. Counters print thermal and A4/A5 GST formats, support UPI QR on invoices, and connect barcode scan lines to Pharmacy ERP so stock and charges stay aligned across branches.

TPA Insurance Reconciliation: Automated Cashless Claim Processing

TPA reconciliation is a major Indian hospital pain point. Hayati’s TPA Revenue OS workstations track pre-auth boards, claim documentation, settlement and ERA import, recovery and leakage views, and TPA-wise aging—with workflows scoped for MediAssist, Paramount, ICICI Lombard, Star Health, New India Assurance, and CGHS/ECHS during onboarding. Live insurer network eligibility is not assumed; portal steps are configured per deployment.

AI Retention Agent: Automatic Follow-Up Calls That Book Appointments

The AI Retention Agent scans the Doctor Dashboard and CRM for follow-ups, chronic check-ins, and missed visits—then places governed outbound calls with human escalation. Confirmed visits land in the Physical Appointment Dashboard with confirmation messages; scope and cadence are set per deployment.

Complete ERP Modules: OPD, IPD, Pharmacy, Lab, Radiology Connected

Hayati is a Healthcare Operating System—not a standalone biller. OPD tokens and queue, IPD packages, and Pharmacy ERP with FEFO batch discipline, Schedule H1 registers, purchase and purchase-return flows, barcode labels, expiry/dead-stock/reorder reports, and a 25+ operational reports hub sit on one spine with accounts. Lab and radiology connect as interfaces when enabled—not as a claim of full LIS/PACS product depth. AI modules and billing share the same event spine so pharmacy stock and charges stay aligned. See all product modules for the full module map.

Offline-First Architecture: Bill Without Internet, Sync When Connected

Internet outages should not stop counters. Generate bills, print thermal receipts, update stock, run shift open/close cash counts, and book appointments locally; governed sync runs when connectivity returns. Local backup profiles and dual-control restore protect production databases—backup is not the same as cloud sync. Designed for rural hospitals, basement pharmacies, and unstable broadband.

Multi-Branch Management: One Dashboard for 50+ Hospital Locations

Manage multiple branches from one login within your licensed branch, user, and device quotas: revenue, footfall, inventory, and reception volume with role-based access. Inter-branch stock transfer create/receive workflows and head-office consolidation (when entitled) are configured during rollout—scale targets such as large multi-site footprints are scoped in implementation, not assumed on day one.

Why Hayati AI Nexus Beats Fragmented Hospital Software

Fragmented tools duplicate patient context and break TPA alignment. Hayati AI Nexus unifies AI Receptionist, appointments, queue, Doctor Dashboard, Smart Billing, Pharmacy ERP, and retention on one OS—with honest scoping for clinical depth during your walkthrough.

Fragmented healthcare operations vs Hayati AI Nexus

Most Indian hospitals stitch together appointment apps, desktop billing, spreadsheet inventory, and manual TPA follow-up. Hayati connects reception, queue, clinical handoff, billing, pharmacy, and retention on one governed spine.

  • After-hours calls

    Fragmented: Missed calls or manual callback lists

    Hayati: AI Receptionist → Physical Appointment Dashboard

  • Waiting room

    Fragmented: Paper tokens or reception shouting names

    Hayati: Patient Queue Display fed by live appointment status

  • Physician consult

    Fragmented: Paper files + separate lab PDFs

    Hayati: Doctor Dashboard with queue-aware next patient

  • OPD / pharmacy billing

    Fragmented: Standalone POS not tied to prescriptions

    Hayati: Smart Billing with GST multi-rate, GSTR exports, thermal/A4 print, and Pharmacy ERP FEFO

  • TPA cashless

    Fragmented: Spreadsheets beside billing

    Hayati: TPA Revenue OS workstations: pre-auth → claims → settlement aging (scoped onboarding)

  • Follow-up revenue

    Fragmented: Staff reminders when someone remembers

    Hayati: AI Retention Agent with governed booking handoff

  • Multi-branch visibility

    Fragmented: WhatsApp stock photos and delayed exports

    Hayati: Licensed multi-branch OS with inter-branch transfer and HO views when entitled

  • Connectivity outages

    Fragmented: Counters stop or duplicate registers

    Hayati: Offline-first bill/print/stock with local backup and governed sync

Evidence, Security, and Publication Policy

Hayati is built for Indian hospitals, polyclinics, and pharmacy chains that need offline resilience and governed operations—not unverifiable marketing claims. Product controls you can inspect include role-based access, session management, audit tooling, Security Command Center surfaces for admins, and dual-control restore for production backups. Evaluate us on walkthroughs, security documentation, and proof assets published only from our verified evidence register.

Frequently asked questions

Does Hayati AI Nexus work without internet?
Yes. Hayati AI Nexus has offline-first billing that works without internet connectivity. Bills are stored locally and automatically sync to the cloud when the connection is restored. This is designed for Indian pharmacies where broadband reliability varies.
How is Hayati AI Nexus different from Marg ERP?
Hayati AI Nexus focuses on offline-first counters, governed sync, FEFO inventory, and AI reception workflows for Indian pharmacy and hospital operations. Marg ERP remains widely used; migration fit depends on your exports, branch layout, and support expectations.
What is FEFO inventory management?
FEFO stands for First Expiry, First Out. In pharmacy inventory, FEFO means medicines closest to their expiry date are dispensed first, reducing wastage and preventing expired drug errors. Hayati AI Nexus enforces FEFO automatically at the billing counter.
Does Hayati AI Nexus handle TPA insurance claims?
Hayati supports hospital-side TPA billing alignment by keeping pharmacy, billing, and reconciliation data on the same operational spine. Portal submission rules and payer-specific workflows are scoped during a walkthrough.
Can it manage multiple pharmacy branches?
Yes. Branches can keep local billing and inventory operations while enabled sync gives owners a governed view of stock, sales, and exceptions across locations. Exact sync policy depends on deployment and onboarding scope.
What does Hayati AI Nexus cost?
Hayati AI Nexus publishes annual desktop license plans in INR on the pricing page. Starter and Growth have listed prices; Enterprise is scoped through a walkthrough for larger or custom deployments. AI modules are quoted separately.
What is Hayati AI Nexus?
Hayati AI Nexus is a Healthcare Operating System for Indian hospitals, clinics, and pharmacies. Hayati AI Nexus combines AI reception, appointment management, queue workflows, doctor operations, GST billing, pharmacy inventory, TPA workflows, and patient retention automation on one offline-capable operational platform.
Is Hayati AI Nexus a hospital ERP software?
Yes — Hayati AI Nexus is hospital and clinic ERP software for OPD, IPD, billing, pharmacy, and accounting on one Healthcare Operating System spine. Laboratory and radiology appear as interfaces or hooks when enabled — not a full shipped LIS or PACS. AI automation for reception, retention, and queue workflows is available where entitled.
What is the AI Receptionist in Hayati?
The AI Receptionist is an artificial intelligence agent that answers hospital phone calls 24/7 in local Indian languages, books appointments, sends WhatsApp and SMS confirmations, shares hospital location, answers FAQs, and integrates with the Physical Appointment Dashboard and CRM.
How does the AI Retention Agent work?
The AI Retention Agent scans the Doctor Dashboard and CRM daily to identify patients with upcoming follow-ups. It then calls the patient in a natural voice, asks about their health, reminds them of the doctor's advice, and books their next appointment directly into the Physical Appointment Dashboard.
What is the Patient Queue Display?
Where enabled, Hayati supplies the token and status spine from the Physical Appointment Dashboard (token numbers, doctor assignment, and visit status). Waiting-room display hardware is facility-owned — TVs, tablets, or boards you procure. Hayati does not invent wait-time KPIs; any estimates depend on disciplined status updates at your site.
Does Hayati work offline?
Yes, Hayati has an offline-first architecture. You can generate bills, print receipts, update stock, book appointments, and use governed AI reception workflows in offline mode. Data syncs automatically when connectivity returns.
Which TPAs does Hayati support?
Hayati natively supports major Indian TPAs including MediAssist, Paramount Health Services, ICICI Lombard, Star Health, New India Assurance, and CGHS/ECHS schemes. Exact portal workflows are scoped during onboarding.
Can Hayati handle multi-branch hospitals?
Yes. Multi-Branch Management supports hospital and pharmacy groups within licensed branch quotas and rollout scope — central inventory, inter-branch transfers, consolidated GST billing, and role-based access — scoped during onboarding rather than an unlimited site count.
What languages does the AI Receptionist support?
Hayati's AI Receptionist supports Hindi, English, Telugu, Tamil, Marathi, Gujarati, and other Indian languages with natural regional tones. Exact language packs depend on deployment scope.
Does Hayati include GSTR reports?
Yes. Hayati includes GSTR-1, GSTR-2, and GSTR-3B–oriented report tooling plus GSTR-2B reconciliation views to help accounts prepare books. Your CA remains responsible for statutory interpretation and filing.
Does Hayati support e-Invoice?
Yes. E-Invoice IRN workflows are available where your GSTIN policy and credentials require them. Your CA owns filing decisions and IRN policy — Hayati strengthens operational IRN generation, not auto-filing.
Do you support thermal printers, barcode scanners, and cash drawers?
Yes. Desktop printer and hardware settings support thermal and A4 receipt paths, barcode scanners at the counter, and cash drawer triggers where your devices are configured — hardware itself is facility-procured.
How does backup and restore work?
Local backup profiles let operators schedule and store database backups on site. Production database restore uses dual-control approval so a single user cannot silently overwrite a live books database.
Can I manage doctor commissions and payouts?
Yes. Doctor Master holds consultant profiles and sharing rules; payout and settlement workflows help finance run commission or professional-fee settlements per your hospital policy — scoped during onboarding.
Is AI Receptionist included in plan fees?
No. AI Receptionist and AI Retention Agent are add-ons quoted separately. Pharmacy, clinic, and hospital OS billing, inventory, and operational modules work without AI modules.

21 questions · 6 core pharmacy FAQs included